Exchange and warranty policy
Exchange and warranty policy
1. FOR HYGIENE REASONS, OUR PANTIES AND BODYSUITS CANNOT BE EXCHANGED OR RETURNED. (Law 1480 of 2011, Article 47, #7). WE DO NOT MAKE EXCHANGES OR RETURNS DUE TO INCORRECT CHOICE OF SIZE OR MODEL.
*In case the Garment qualifies for exchange, the BUYER covers the shipping costs without exception.
2. The maximum period for making changes is 5 days from the arrival of the product. After 5 days, changes will not be accepted for any reason.
3. The product NO It may be modified from its original state (piece cuts, embroidery, accessory appliqué or customization made by the client). You must keep your labels in original condition.
4. Only applies to garments purchased at www.lenceriaambar.com.co stores
5. The garment must be Clean and in Good Conditions of presentation.
6. Promotional clothing as well as Panties, Bra, Bodysuits, accessories and stockings NO They have change
7. The product warranty covers ONLY Manufacturing Defects , NO COVERS: Mishandling, misuse, or poor washing of garments. (See washing instructions).
8. We do not make refunds.
9. To make an exchange due to a Manufacturing Defect, it is essential to send proof of payment and the original product label and the Buyer's ID number.
If you need to exchange it for the same item, send us a message to WhatsApp 3024390778 with the subject "Warranty request - Name - cell phone number or order number" .